Frequently Asked Questions

    1. Is Brisbane First Aid Courses first aid course nationally recognised and accredited?

      Yes. Sharon McCulloch Trading operates Brisbane First Aid Courses as FirstAidPro Pty Ltd; a Nationally Recognised Registered Training Organisation (RTO No. 40407) that provides nationally accredited first aid training that meets the ASQA guidelines for Training and Assessment in Australia. The course content follows the guidelines from the Australian Resuscitation Council (ARC), and our courses are equivalent to and usually exceed comparable courses. Upon successful completion, you will receive a Nationally Recognised Statement of Attainment certification which shows the course name and national codes for the unit/s completed.

    2. Is Prior Learning from other first aid training providers, regardless of state or territory it was completed in also recognised by FirstAidPro?

      Yes. FirstAidPro as an RTO is required to offer students the opportunity to apply for Recognition of Prior Learning (RPL) toward units of competence or qualification for courses. The application for RPL can be filled out at any time. However, we encourage students to do so before the start of the training program. For more details on Recognition Guidelines and the process of applying for RPL, please read Booking Terms & Conditions.

    3. Are there age restrictions when taking first aid courses?

      Whilst there are some restrictions, we believe everyone should have the skills to save a life. At FirstAidPro, children are accepted from as young as 12 years old with guardian/parent present at all times and 14 years old if without a guardian present. Adults of any age may enrol as long as they can physically meet the course practical task requirement of performing CPR for 2 minutes in a kneeling position on the floor.

    4. How will the new Approved Code of Practice for First Aid in the workplace effective 10th December 2010 affect my responsibility as an employer?

      The Act places responsibility on the employer and self-employed to ensure that any person, not only employees, is safe from injury and risks to health.

      Therefore, the level of risk in your workplace and the type of work will determine the number of designated first aid staff members required to be on duty to provide first aid. Designated first aiders will be required to hold a current statement of attainment or will need to obtain a nationally recognised qualification under the new code of practice.

    5. Does my employer need to train us in first aid?

      The Occupational Health, Safety and Welfare Act 1986 sets out the essential aspects of First Aid. Employers must address these aspects and have a legal duty to make arrangements to ensure their employees receive immediate attention.

    6. What if my employer says I need to apply for First Aid HLTFA311A, HLTFA301B, HLTFA301C, LEVEL 2, or Senior First Aid. Is ‘Provide First Aid’ the correct course for me?

      Yes. Previously, the standard workplace approved first aid course was called Apply First Aid or Senior First Aid. The new national standard is Provide First Aid HLTAID003. Attendance at this course also includes CPR, which is code HLTAID001, and Basic Emergency Life Support (BELS) which has the national code HLTAID002

    7.  If I work in Child Care or as a Teacher, will HLTAID003 or HLTAID004 be accepted by ACECQA and DECD?

      Yes. These courses are suitable for anyone working in schools, extended daycare, family daycare, preschool, and outside of school hours (OOSH) care services. We are a registered training organisation RTO: 40407 and are accredited to deliver this course which is accepted by ACECQA and DECD.

    8. Is the new Apply First Aid the same as completing Senior First Aid?

      Yes. In March 2008, the new National Health Training Package HLT07 was released and Apply First Aid now replaced Senior First Aid. Each participant is awarded a Nationally Recognised Statement of Attainment upon successful completion. This accreditation is current for three years, after which you must renew. The CPR module of the course is current for 12 months and will need updating annually.

    9. Is there also a first aid course for asthma-related cases?

      Yes. First aid for asthma is fully covered by completing Child Care First Aid or HLTAID004 course.

    10. Are your CPR courses and Provide First Aid courses the same as Red Cross and St. John’s?

      Yes. We deliver the government-approved nationally accredited courses in our public setting, or we come and deliver to the workplace. We are a registered training organisation RTO: 40407 with ASQA, and our courses comply with the Australian Resuscitation Council (ARC) Guidelines relating to the provision of first aid. FirstAidPro is 100% South Australian owned and operated and provides quality training. All our trainers are qualified professionals supported by our compliance team, who ensure the course content is always up to date.

Getting Your First Aid Training Certificates

    1. When do I receive my first aid certificate?

      After successfully completing the course, you will usually receive your Nationally Recognised Training First Aid certificate on the same day you complete your first aid course. In some circumstances, this may be the next business day if you attend a weekend course. The certificate comes as a PDF emailed to you, provided your payment for your first aid course, and your USI details have been verified and paid in full before the course commencement. Should you require a full-colour paper copy of your certificate posted to you, you can contact our office, and for a fee, we will post it via Australia Post. Read more in our Certificate Terms & Conditions.

    2. What is a USI, and how do I get one?

      Your Unique Student Identifier (USI) will contain all your nationally recognised training records and results from January 1 2015. Think of it like your tax file number or CRN. It is a unique number you receive for life and is used to track your training and helps you find evidence of all training you completed since January 1 2015. You need to have a USI to enrol in an accredited training course in Australia, including FirstAidPro courses. Ensuring you provide your USI information upon enrolment either over the phone or online will also ensure you receive your certificate on time.

      Applying for your own USI number is relatively easy to complete and should only take a few minutes via the Australian Government website. Be aware this process is external to FirstAidPro and is a government-mandated requirement for anyone in Australia attending accredited training; this is not something FirstAidPro staff can complete. You can apply for your Unique Student Identifier here. You can download step-by-step instructions on gaining a USI number by clicking HERE or accessing video training HERE.

    3. How do I get a Wallet Card certificate and reprint my lost or damaged certificates?

      Wallet cards are recognised on many worksites and are a convenient way to carry your certification at all times should you be asked to produce it. You can purchase a Wallet Card on the day of your class, and they are $5. If you decide you require a printed certificate, these are also available for an extra $12, including postage. We ship our certificates/wallet cards through Australia Post, and this can take up to two weeks due to several factors out of our control. You can purchase these in class, by phone at 08 8382 4677 or email us to arrange your order.

    4. How long is my first aid certificate valid?

      If you have completed a first aid course in the last few years with Brisbane First Aid, or another provider, there is a chance it may have now expired. See the course list below to see how long each certification lasts.

      HLTAID011 Provide First Aid (includes CPR)
      Your Provide First Aid certificate (previously known as Apply First Aid or Senior First Aid) is valid for three (3) years.

      Comprehensive First Aid – includes Provide First Aid & CPR.
      Your Provide First Aid certificate is valid for three (3) years. However, the CPR component needs to be updated annually for you to keep your certification current.

      HLTAID009 Provide CPR & AED
      Your Provide CPR certificate is valid for one (1) year as per Australian Resuscitation Council Guidelines.

      HLTAID010 Provide Basic Emergency Life Support (BELS), Including CPR and AED
      Your BELS certificate is valid for three (3) years.

      HLTWHS005 Manual Handling
      Your Manual Handling courses include CPR and BELS. An annual refresher course is required for healthcare workers.

      Student Placement Packages
      Student packages consist of CPR, BELS and Manual Handling courses. An annual refresher course is required for healthcare workers.

      HLTAID012 Childcare First Aid
      Provide an Emergency First Aid Response in an Education and Care Setting needs to be renewed every three (3) years. Provide CPR should be renewed annually.

      If in doubt, check your certificate.
      Look for the certificate expiry date, which is required to be printed on your certificate.

      If you have completed a course with Brisbane First Aid, we can verify your expiry date, and if it is still  current re-issue your certificate for you for a fee of $12, including postage. For more information call us on 08 7120 2570.

When, Where & How First Aid Training is Conducted

    1. When do classes run?

      First aid classes run in the Brisbane CBD most days of the week and on weekends. We also deliver courses regularly on weekdays and weekends in Mt GravattIpswich and Logan Central. We can also provide Workplace training at your site or venue 7 days a week, subject to trainer availability and minimum number requirements of participants being met.

    2. Where is the training conducted and is there available parking?

      Our central CBD training rooms in the Brisbane CBD are located on the corner of George Street and Queen Street Mall at Level 7, 217 George St, Brisbane, QLD 4000. All our training venues are in convenient suburban locations to provide easy access via public transport or private transport. Some of our sites have free onsite parking available; please check with our specific Brisbane suburban training locations for specific site information on access, public transport information and parking arrangements prior to securing your course booking.

    3. Is there any studying or online assessment required before attending my first aid course?

      To ensure the integrity of our assessment process, there is no online assessment or prior theory workbook or testing required. All our training courses are competency-based, which means there will be a requirement to complete written and progressive assessments. These will take place throughout the practical course session.

      To provide a flexible course delivery option to suit busy people, we provide a theory-based reading booklet or Learner Guide. This must be studied by the participants prior to the practical session in your own time. We anticipate the pre-learning required may take 4- 8 hours depending on a participant’s level of prior knowledge and experience. Studying the Learner Guide will also be required to gain the underpinning skills and knowledge for the written and progressive assessments provided during the practical session.

    4. Can I have the first aid course conducted at my workplace?

      Yes. On-site first aid training can be delivered to your office and tailored specifically to your workplace requirements. A First Aid Program can reflect the known and anticipated risks of the specific worksite. It includes general instructions, workplace hazards, specific knowledge and skills, and injuries related to your work environment. If required, we are happy to contextualise our training materials to suit your workplace requirements.

    5. What are the necessary room requirements if first aid training is done at my chosen venue?

      There must be a generously spaced room to accommodate a group and to provide an area for simulated scenarios that require, for instance, lying and kneeling on the floor. Ideally, we only require a level carpeted floor/ or mats, whiteboard, and suitable comfortable chairs. Ideally, heating/cooling, toilet, and kitchen amenities are desirable. We have a minimum participant number requirement for workplace site training; please call us to discuss further on 08 7120 2570.

    6. What are the things to bring and clothes to wear for my first aid training course?

      On the training day, please bring a copy of your fully paid enrolment invoice, photo identification (Drivers Licence), USI number if you haven’t already provided it to us, a black pen. Also, a notebook is helpful for note-taking. Casual and comfortable clothes are also recommended as our practical training activities require lying, bending, and kneeling.

      Please ensure you wear covered footwear to training and keep all personal possessions secure at all times as we cannot be responsible for your personal property.

How To Book & Pay

  1. How do I enrol in first aid courses?

    You may directly book online for any of the available courses from the Brisbane First Aid Courses Calendar, which lists the specific course titles with corresponding date schedule, time, location, and training price. For step-by-step instructions, please read our How to Make A First Aid Course Booking. If you prefer, you can call our office to book on 08 7120 2570 during business hours.

  2. May I still undertake a first aid training course when I possess special needs?

    Yes. Brisbane First Aid is a learner-centred first aid training provider. To assist and support you on your special needs, you may email us your individual concerns when making your course booking at courses@brisbanefirstaidcourses.com.au or Contact and Send Us A Message.

  3. When and how do I make my payment?

    Fees must be paid immediately upon enrolment, either online or over the phone. Our trainers at courses do not have the facility to accept payments. All payments may be made through credit card and are secured by EWAY when transacted online. Any rejected or not received payment will mean a delay in receiving your certificate as per our guidelines. For more questions and other concerns on bookings and payment options, you may contact Brisbane First aid courses office at 08 7120 2570.

  4. How do I go about making a booking for group training or a course for our employees?

    Brisbane First Aid can provide group training tailored to your workplace and industry requirements, whether on-site or off-site. Usually, 1 trainer is assigned for groups with a minimum of 4 to a maximum of 25 participants. You may request a quote or more information from our Corporate Enquiries for more on corporate or business group training with applied discounts. For Workplace bookings by prior arrangement, we can provide your business with a 14-day trading account and tax invoice or pre-payment, either by bank deposit or online/phone credit card payment.

  5. Is there any guarantee with your training?

    Yes, as an RTO, we are bound by ASQA regulations and have refund, appeals and complaints handling policies and procedures in place. Copies of these are available from us. If you wish to contest your assessment results, we also have a policy and procedure in place to support you to do this. We strive to be the best First Aid Provider we can be at all times, we understand that sometimes things do not always go to plan, so we provide a money back guarantee that you will be satisfied with the quality of our training. Conditions apply.