Yes, as an RTO, we are bound by ASQA regulations and have refund, appeals and complaints handling policies and procedures in place. Copies of these are available from us. If you wish to contest your assessment results, we also have a policy and procedure in place to support you to do this. We strive to be the best First Aid Provider we can be at all times, we understand that sometimes things do not always go to plan, so we provide a money back guarantee that you will be satisfied with the quality of our training. Conditions apply.